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This is the general support page, for all of Ewert Technologies products, tools and services.

To submit a support request, or to make a product suggestion, visit our Help Desk, by clicking on the button below, and then click on Submit a ticket.  From the Help Desk, you can also open any existing tickets you have submitted. Our Help Desk also contains a Knowledge Base, containing answers to many common questions and issues.  Please check it our, before submitting a ticket.

Support Ticket Instructions

  1. Select the Category (i.e. Product) for the support ticket
  2. Enter your Name and Email Address
  3. Select the Priority level for the support ticket
  4. Select the Request Type (either Problem or Suggestion)
  5. Enter a Subject and Message
  6. Enter any other information that may be helpful such as Product Version, Operating System and Hardware
  7. Add any attachments that may be useful
  8. Click the Captcha check box
  9. Click on Submit Ticket

When you submit a support ticket, you will receive a confirmation Email message, containing a link that you can use to track your request.  We try to respond to all requests in 24 to 48 hours.

Help Desk Submit Knowledge Base

Activation Code Management

If you have purchased an Activation Code from us, you can manage it using the Softworkz mySoftwareLicense portal. This portal allows you to view your current activation code license, recover a license password; or have your license information and activation code(s) emailed to you. To access the mySoftwareLicense portal click on the button below

License Portal

  

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