This is the general support page, for all of Ewert Technologies' products, tools and services.
To submit a support request, or to make a product suggestion, visit our Help Desk, by clicking on the button below, and then clicking on Submit a ticket. From the Help Desk, you can also open any existing tickets you have submitted. Our Help Desk also contains a Knowledge Base, containing answers to many common questions and issues. Please check it out, before submitting a ticket.
Support Ticket Instructions
- Select the Category (i.e. Product) for the support ticket
- Enter your Name and Email Address
- Select the Priority level for the support ticket
- Select the Request Type (either Problem or Suggestion)
- Enter a Subject and Message
- Enter any other information that may be helpful, such as the Product Version, Operating System, Hardware, etc.
- Add any attachments, such as screenshots, that may be useful
- Click the Captcha check box
- Click on Submit Ticket
When you submit a support ticket, you will receive a confirmation Email message, containing a link that you can use to track your request. We try to respond to all requests within 24 to 48 hours.
Activation Code Management
If you have purchased an Activation Code from us, you can manage it, using Softworkz's License Manager portal. This portal allows you to view your current activation code license(s), manage your license email and password, recover a license password; or have your license information and activation code(s) emailed to you. To access the License Manager portal, click on the button below: