Support

This is the general support page, for all of Ewert-Technologies products, tools and services.

To submit a support request or to make a product suggestion, visit our Help Desk page, and click on Submit a ticket.  From the Help Desk page, you can also open any existing tickets you have raised.

Instructions

  1. Enter your Name and Email
  2. Select the Category (i.e. Product) and Priority.
  3. Select the Request Type (either Problem or Suggestion)
  4. Enter a Subject and Message
  5. Enter any other information that may be useful
  6. Add any attachments that may be useful
  7. Enter the Captcha code
  8. Click on Submit Ticket

When you submit a support ticket, you will recieve a confirmation email, containing a link that you can use to track the request.  We try to respond to all requests in 24 to 48 hours.

Our Help Desk page also contains a Knowledgebase, containing answers to many common questions and issues.  Please check it out, before submitting a ticket.

All timestamps shown, for Help Desk tickets, are displayed in EST.

Click on the button below to enter the Help Desk.

 

Help Desk button

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